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Last updated: December 18, 2025
Simply Online offers all core features completely free of charge. Since there is no payment required for our free services, no refund is applicable for free usage.
For our paid Custom Website service, we offer the following refund policy:
If you cancel your order before we begin working on your custom website, you are entitled to a full refund of any deposit paid.
If you cancel during the development phase (after we have begun work but before delivery of the final product):
Once your custom website has been delivered and approved:
We are committed to your satisfaction. For custom website services:
To request a refund, please contact us at:
Please include your order details and reason for the refund request. We will respond within 2 business days.
Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
If you are unsatisfied with our refund decision, you may escalate your concern by contacting us directly. We are committed to resolving disputes fairly and promptly.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Continued use of our services constitutes acceptance of any changes.
If you have questions about this Refund Policy, please contact us at support@simplyonline.ai.